Talk to Team
Hand conversations to Zendesk agents
The Zendesk option hands a conversation from the AI agent to a live chat with your Zendesk agents. It is available on agent pages that Rapidflare hosts, such as your dashboard agent.
Not available in embedded widgets
The Zendesk option does not open a chat inside the embedded web widget. If you embed the agent on your own site, use HubSpot, Zoho SalesIQ or text.com LiveChat instead.
What we need from you
We connect to the Zendesk messaging account that your agents reply from. We need the app ID, plus an API key ID and its secret key.
The secret key is a credential. Do not send it by email or chat. When you contact us, we tell you how to share it securely.