January, 2026

New Features

• Discord Bot Integration: Full Discord integration allowing AI Agent to respond to questions directly in Discord channels with support for public replies, ephemeral messages, and threaded conversations.

• Discord Forum Auto Reply: The Discord bot now monitors forum channels and automatically responds to new posts using the AI Agent, without requiring users to invoke the /ask command. Requires the Message Content Intent to be enabled in the Discord Developer Portal.

• Inline Citations: AI responses now include inline citations that reference source documents directly within the answer text, providing clearer attribution and easier verification of information sources.

• Promoted Answers: Configure specific responses for frequently asked questions that take precedence over AI-generated answers, ensuring consistent, fast and accurate responses for common queries. Promoted answers will also power our future organizationally visible, trending questions section, newsletters and so on.

• Automatic QA Evaluation: The system now automatically creates QA evaluations for runtime errors and bad feedback, helping teams identify and address quality issues proactively.

• Salesforce Ticket Creation: AI Agent can now create support tickets directly in Salesforce when human handoff is requested or when specific conditions are met.

Improvements

• Enhanced PDF Processing: Significant improvements to PDF extraction, with support for persisting and describing the semantic content of images for use in later question answering and presentation.

• Improved Citation Handling: Citations now properly display URLs and support PDF references with better formatting.

November, 2025

New Features

• Web Search Capability: AI Agent can now search the web for real-time information when the indexed knowledge base doesn't contain the answer, providing more comprehensive responses.

• Reasoning Transparency: AI now streams its reasoning process ("thinking aloud") to users, showing the steps taken to formulate an answer for better transparency.

Improvements

• State-of-the-Art Model Support: Added support for the latest frontier models with enhanced reasoning capabilities, enabling more accurate and reliable responses for complex, multi-step queries.

September, 2025

New Features

• Text Database Upgrades - We've moved on to a significantly more capable, performant and efficient chunk database. Allowing us to store even greater content, without sacrificing retrieval performance.

Improvements

• Upgraded Default Model: Default AI model upgraded to the latest high-performance model for improved response quality and faster generation.

• Enhanced Reranking: Improved AI-based reranking for document relevance, resulting in more accurate search results and better answers.

• Abuse Prevention: Enhanced prompt engineering to prevent misuse and ensure AI Agent stays on-topic.

July, 2025

New Features

• Rapid Sales Agent: Our new AI agent - a guided product discovery experience that takes you through a series of clarifying questions to find the right products, iteratively exploring your product catalogs.

• Search Improvements: Significant improvements to search for improved retrieval accuracy, especially for technical terms, part numbers, and product codes.

Improvements

• Query Processing Improvements: Enhanced query rephrasing with better handling of conversation history for more accurate multi-turn conversations.

• Self Service Structured Reasoning Guidelines: More granular control over AI behavior with component level guidelines.

May, 2025

New Features

• Product Selection: New AI capability for helping users select products based on their requirements, with support for:

  • Use case-based product lookup
  • Filter-based product search
  • Product comparison capabilities
  • Streaming responses for real-time feedback

• Multi-Agent Support: Organizations can now have multiple AI Agents with different configurations, knowledge bases, and behaviors tailored to different use cases.

• Conversation Analytics Enhancements: New analytics including breakdown by source URL, related documents by type, and improved trend analysis.

Improvements

• AI-Powered Reranker: New document reranking that uses AI to improve the relevance of search results before generating answers, leading to higher quality responses.

• Improved Error Handling: Better error handling throughout the system, with automatic quality evaluation creation for issues to help identify and resolve problems faster.

March, 2025

New Features

• Explainability Events: AI Agent now emits detailed events explaining its reasoning process, which can be displayed to users or logged for analysis.

  • Configurable per organization
  • Shows query classification, retrieval steps, and answer generation process

• Flagged Conversation Email Alerts: Automatically receive email notifications when conversations are flagged or receive negative feedback.

• Human Agent Handoff: Support for transferring conversations to human support agents with configurable conditions and email notifications.

Improvements

• Multi-Provider AI Support: New unified AI layer supporting multiple leading AI providers, allowing automatic selection of the best model for each task type.

• Faster Response Times: Improved caching for agent configurations and catalog data, resulting in noticeably faster response times.

• Enhanced Security: Added a comprehensive security layer to all API responses.

Dec 6, 2024

Improvements

• Numerous QoR (Quality of Results) improvements to the query type classification based question answering AI workflow.
• Better resiliency and retry mechanisms to allow for AI to recover from model communication issues.
• AI generated titles for conversations before completing them
• Query classification now covers a broader range of types and are stored as part of our ongoing analytics
  • Coming Soon (Analytics dashboard access to this and more!)
• Improvements to accuracy of related content suggestions presented as part of the conversation
• Better history interpretation in a multi-turn conversation

Oct 25, 2024

We are catching up on our August to October changes via this release note.

Improvements

• New query type classification based, multi-step question answering flow
• New - Product Catalog and Product Glossary based query types for:
  • Looking up technical specifications for one or more products
  • Looking up products that match certain technical specifications
  • Comparing two or more specific products
  • Search by keywords
  • General queries
• AI Explainability - now you can see clearly what steps our AI workflows took in order to present a result.
• Artifacts!
  • The specialized query types above will now present artifacts such as comparison tables, data sheets allowing you to get an even more dynamic answer, plus you can download those artifacts as PDFs, share it with others etc.

Talk to us if you are interested in a product catalog powered expert assistant!

Aug 9, 2024

We are catching up on our July release notes in this early August release notes update.

Improvements

• We've improved our automated evaluation metrics for our proprietary RAG system.
• We've added initial query enrichment to improve answers for brief or terse queries (select customers)
• We have made significant improvements in automated ingestion systems, though we are still a few more weeks away from productizing it and providing self service control.
• We have improved our conversation history document schema, and now can add more useful insights by analyzing conversations after they are complete, and to provide richer, more useful analytics.

June 21, 2024

New Features

Improvements

• Query type specific additional guidelines and prompts help us surgically handle edge cases for that type of question.

Bug Fixes

• More robust error handling when conversation streams encounter errors. There's now feedback in the AI Agent UX about the error and a rendering of the partial answer in case the error happened mid-flight in a conversation.

June 7, 2024

New Features

Improvements

• For customers with product catalogs, we now also handle use case type questions. Given a use case, we can find matching products and answer specific attributes of the matching products.
• We've improved our internal tracing systems allowing us to track all steps involved in the agent's AI workflow to find issues and improve accuracy
• In addition to keyword and semantic search, we now support fuzzy search of product catalog terms
• Latency improvements for our advanced model. 90% of questions are now answered ~5-10 seconds faster.

Bug Fixes

May 24, 2024

New Features

• Multi-step question answering with query classification, query rewriting, product catalog based retrieval

Improvements

• Retriever improvements when retrieved information overflows context

Bug Fixes

May 24, 2024

New Features

• AI Agent now retrieves related videos, learning modules for customers who provide those as sources.

• More advanced agentic retrieval and question answering system

• AI Agent now supports Advanced AI models.

  • Our Advanced models follow instructions better, are more robust at answering questions and in general more powerful for a variety of tasks, with greater world knowledge.
  • Contact us at support@rapidflare.ai if you would like to set your enterprise to this more advanced model.

  Note: These models will take longer to generate responses.

• Responses from the AI Agent will now be always streamed as they are being generated. Since advanced models take longer to complete this will enable humans to start processing the AI Agent's responses as they are being generated.

Improvements

Bug Fixes