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There are two distinct roles supported for your enterprise's users. Non-admin (member) roles have access to only their own conversations. Admin (admin) roles have access all conversations of all users in your enterprise, in addition to advanced features such as analytics, agent appearance configuration, API keys, etc.

We support various forms of authentication such as

• Google, Microsoft social auth
• Email and Password
• Single Sign on.

Logging in via Single-Sign On (SSO)

We support Single Sign-On for enterprises that wish you use their identity provider (IdP) to authenticate and authorize users to Rapidflare. You must be on our enterprise plan to have SSO support.

Here is a user guide for IT teams on how to enable Rapidflare as an application in your IdP.