Information Sources

At Rapidflare, the effectiveness of our enterprise copilot depends on the quality and variety of the data it processes. During onboarding, we collaborate closely with customers to gather internal and publicly available information, ensuring the copilot is equipped to provide precise, contextually relevant responses.

Types of Data

Our copilot draws from two main categories of data:

• Primary Sources: Key technical documents such as datasheets, product guides, application notes, case studies, and product catalogs form the foundation. These allow the copilot to handle specific, in-depth product-related queries.

• Enriched Secondary Sources: We enrich catalog data by inferring and generating more detailed information about product attributes. This enrichment equips our AI to handle complex queries, such as comparing CPU frequency or power requirements, and supports "needle in a haystack" searches. In cases where detailed product catalogs are not readily available, we curate data from multiple sources to ensure comprehensive coverage.

We also generate a glossary to help the copilot reason more effectively about technical terms, synonyms, and units of measurement. In addition, we collect visual materials and learning content related to the primary sources, allowing us to present this information alongside responses and deliver even greater value.

While we start by leveraging publicly available data like product datasheets and brochures, depending on the use case, internal documents could provide even more impact and value throughout the process.

Customer Inputs

Customers provide data through file uploads or direct access to databases, often via their website domains. We support a variety of formats, including CSV, XML, and PDF, allowing for easy data integration.

For example, customers may offer detailed product catalogs, internal knowledge bases, links to YouTube channels, or learning guides. This ensures that the copilot is comprehensively informed and tailored to the business's unique needs.

Data Privacy and Security

We prioritize data privacy. Each customer's database is private and exclusive to their copilot, and isolated from all other copilots and customers. We never share or publish customer data with third parties. This guarantees the confidentiality and security of all proprietary information.

Data Updates

Our copilot's database is internally versioned, allowing updates to be made as new documents are provided and outdated versions removed. Updates occur whenever customers provide new information, ensuring the copilot remains current and accurate.