January, 2026

New Features

• Inline Citations: References and citations are now displayed inline within the AI's response text, making it easier to see the source of information directly in context rather than as a separate list at the end.

• Promoted Answers: AI Agent now supports promoted answers, allowing admins to configure specific responses for frequently asked questions that take precedence over AI-generated responses.

• Notes on Conversations: Admins can now add notes to conversations in the conversation history, enabling teams to annotate and track important context about customer interactions.

• Discord Forum Auto Reply: AI Agent now automatically responds to new posts in Discord forum channels, providing instant answers without requiring the /ask command. Enable this feature by using /install with the forum_auto_reply option in any forum channel.

• Enhanced Feedback Flow: The feedback comment popover now opens automatically when users click thumbs up or thumbs down, encouraging more detailed feedback collection.

Improvements

• User Invitation System: Admins can now invite users via email directly from the dashboard, streamlining team onboarding.

• Conversation History Export Enhancements: Exported conversation history reports now include improved formatting with centered text alignment and better Excel report structure.

• Copy Message Improvements: Copy-to-clipboard functionality now includes an option to copy formatted text as HTML for better pasting into documents like Google Docs.

December, 2025

New Features

• Discord Integration: Rapidflare AI Agent is now available on Discord. You can interact with your AI Agent directly in Discord channels.
  • /install [reply_type] - Activate the agent with your preferred response mode (public, ephemeral, or thread)
  • /uninstall - Deactivate the agent from a channel
  • /ask - Ask questions to the AI Agent
  • Feedback buttons for thumbs up/down on responses
  • See the Discord User Guide and Discord Deployment Guide for details.

Improvements

• Improved performance for repeat visits to the agent widget by introducing caching for certain API calls. This enhancement ensures that returning users experience faster load times and a more responsive interaction with the agent.

October, 2025

New Features

• Thinking Aloud / Reasoning Display: AI Agent now displays its reasoning process in real-time, showing users the steps the AI is taking to formulate an answer. This transparency helps users understand how conclusions are reached.

• Web Search Integration: AI Agent can now search the web for real-time information when needed, enabling responses that include current information beyond the indexed knowledge base.

Improvements

• Mobile Dashboard Responsiveness: Significant improvements to dashboard responsiveness on mobile devices, ensuring a better experience across all screen sizes.

• Product Comparison Tables: Enhanced comparison table rendering with carousel support for multiple product images.

September, 2025

We have introduced new breaking changes in a major version update to 3.0.0. This version contains several important security improvements and bugfixes.

3.0.0

Bug Fixes

• Fixed issue where in some slow network scenarios, customers would briefly see Rapidflare's logo in the launcher icon, which would then be replaced with the customer's icon shortly after.

Improvements

• In addition to our conversational agent experience, our widget now supports rendering our brand new product selection agent. To enable this feature, please contact support@rapidflare.ai and we will work with your team and to create a product catalog for your agent.
• API Keys are now safe to embed in your user-visible frontend website code bundles. Our new API keys are protected by reCAPTCHA and you can configure it to work on only specific domains that you choose to allow-list. Adding domains is optional but highly recommended. You can read more about our updated API key management described here
• Existing API keys continue to work as before without any action needed on your end. However, we strongly recommend that you generate a new API key from our admin dashboard under AI Agents » Configure » Security with your trusted domains, and update to the latest version of our JavaScript widget in your web app as described here.

July, 2025

New Features

• Rapid Sales Agent: A new conversational experience for product discovery. Our newest agent asks clarifying questions to understand user requirements and guides them through finding the right products through an interactive multi-choice question flow.

• Widget Lifecycle Events: New event notifications when the embedded widget opens or closes, allowing your application to respond to widget state changes.

• Widget Fullscreen/Resize Controls: New maximize and minimize buttons on the embedded widget, giving users control over the widget size.

Improvements

• Starter Prompts Auto-Generation: Admins can now auto-generate starter prompts customized to their products and product families directly from the configuration screen.

• Copy Link to Message: Users can now copy a direct link to a specific message within a conversation for easy sharing.

May, 2025

New Features

• Human Agent Handoff: Users can now request to be transferred to a human support agent during a conversation. When enabled, a "Talk to Human" option appears, allowing seamless handoff to live support.

  • This feature is disabled by default. Contact support@rapidflare.ai to enable it for your organization.

• Whitelabel Domain Support: AI Agent can now be deployed on your own custom domain, providing a fully branded experience for your users.

Improvements

• Reduced Font Sizes: Improved readability with optimized font sizes across the chat interface based on customer feedback.

• Scroll to Bottom Button: A new button appears when users scroll up in a conversation, allowing them to quickly return to the latest messages.

March, 2025

New Features

• Chrome Extension: Rapidflare AI Agent is now available as a Chrome browser extension, allowing users to access the AI Agent from any webpage.

• Interactive Quiz Module: New quiz feature for training and assessment scenarios (available for select customers).

Improvements

• Safari Clipboard Support: Fixed copy-to-clipboard functionality on Safari browsers.

• Vimeo Video Support: Related content now supports Vimeo videos in addition to YouTube.

Dec 6, 2024

New Features

• AI generated titles for conversations to better represent and access past interactions
• Categorized starter prompts configuration. Now you can group starter prompts by their category names and also provide a simple help description which will be shown to users on hover.
• Comparison tables and other artifacts provided by AI Agent as part of it's answer can be downloaded as PDFs. This allows you to share the artifact with your end customers, or use as part of other document collections and reports.

Improvements

• For embedded AI Agents, we have even more options for customizing the launcher icon. Now you can provide your own HTML element as the launch trigger, and thus customize it's placement, styling. With this fine grained control, you can pretty much blend the Rapidflare AI Agent into your web apps such that it's no longer a standalone element, but rather an intrinsic pop up.
• When using our launcher, you can now pre-set the launcher's initial position to one of the four corners of the screen.

Bug Fixes

• Browser URL updates when clicking on recent conversations in Your Conversations

Oct 1, 2024

1.8.2

Bug Fixes

• Fix a bug that might trigger numerous retries to conversation stream API calls, causing API to reject new conversation requests.

Sep 5, 2024

New features

• You can now download a conversation as HTML, Markdown, PDF, JSON or Excel from the AI Agent conversation screen. This is similar to the admin dashboard conversation history export feature.
• New search field in the conversation history table in the Filter by user menu to search for specific conversations by one or more users.
• Conversation history table view now has a new Mixed feedback filter in addition to the Good feedback, Bad feedback, and No feedback filters. The Mixed feedback filter shows all conversations with a mix of both good and bad feedback.

Aug 24, 2024

New Features

• New sharing features for admins to enable users to share conversations.
  • Sharing Conversations: You can share a conversation through URL, email, HubSpot, or with anyone. Recipients of the shared link can view the conversation.
• Conversation history
  • Now enables export to PDF. This allows viewing all the conversations, messages exchanged and feedback on conversations in PDF format.

Aug 9, 2024

We are catching up on our July release notes in this early August release notes update.

New Features

• New read out loud mode for AI Agent answers. Click on the loud speaker icon.
• Voice input method to have your questions transcribed in vs. typed in.
• Related content (videos, learning, etc.) now presented in a tab on the right side.
• Quick and handy access to your personal conversation history (see tab on the right side)
• Better typing + reading experience. Typing input box remains pinned to the bottom of the screen, while content scrolls naturally in the content pane.
• Hovering on references provides inline previews if available (e.g. web links)

Improvements

• All of these new experiences work in both full screen mode on non-mobile screens, or in a mobile responsive format.
• Overall UI performance improvements provide a more snappy AI Agent experience

July, 2024

We are moving away from versioned AI Agent widgets to versioned AI Agent wrapper iframes. Release notes from this point onwards will be dated release notes for what's new in the content of our AI Agent widget, as well as any updates to versioned AI Agent wrapper releases.

2.0.0

• Embedded AI Agent is now wrapped by an iframe. Embedding through Javascript works still the same.
• New features include ability to reposition chat bubble in any 4 corner of the screen, better responsive handling and better sandboxing.

June 21, 2024

1.8.1

Bug Fixes

• Starring conversations via now works reliably, fixing previous reliability issues.

1.8.0

Improvements

• New conversation icon changed to to better represent a "refresh" or a "restart". The previous icon was confusing and unclear.

1.7.5

Improvements

• In xs responsive breakpoints, feedback comment modal is now relatively sized bettero and doesn't fill screen.

1.7.4

Bug Fixes

• In xs responsive breakpoints, fix control bar layout issues.
• Reference links are now truncated 40 characters or less to additionally handle layout issues in xs breakpoints.

June 7, 2024

1.7.3

Bug Fixes

• Fixed issue where viewing a past conversation did not render related documents as it did during the live conversation.

1.7.2

Improvements

• Increase text size on xs breakpoints

1.7.1

Improvements

• Better layout for videos presented as related content

1.7.0

Improvements

• Better handling for xs (400px) responsive breakpoints.
• Reference links are now truncated 50 characters or less so they don't overflow xs breakpoints
• Remove unnecessary padding in frameless mode

May 24, 2024

1.6.0

New Features

• Optional, frameless mode for embedding in mobile web views

Improvements

• Reduce font size of "version" string in title in the AI Agent header

1.5.4

Improvements

• Increase size of logo to in launcher icon to 24px in small responsive width (640px)

1.5.3

Bug Fixes

• Sandbox AI Agent's CSS to avoid impacting host site styles

May 10, 2024

1.5.1

Bug Fixes

• More robust conversation link sharing behavior, taking into account embedded vs. AI Agent dashboard based sharing behaviors.

1.5.0

New Features

• AI Agent now presents related links (Videos, Learning modules)
  • Note: This feature is enabled only for customers for whom we are ingesting such content.

1.4.2

Bug Fixes

• Fixed issue where message feedback existence was not being logged against conversations

1.4.1

New Features

• AI Agent now supports Advanced AI models.

  • Our Advanced models follow instructions better, are more robust at answering questions and in general more powerful for a variety of tasks, with greater world knowledge.
  • Contact us at support@rapidflare.ai if you would like to set your enterprise to this more advanced model.

  Note: These models will take longer to generate responses.

• Responses from the AI Agent will now be always streamed as they are being generated. Since advanced models take longer to complete this will enable humans to start processing the AI Agent's responses as they are being generated.

1.3.0

New Features

• You can type multiline messages to the AI Agent (press Shift+Enter) and the input box will resize to give you more room to type as well.

1.2.7

Improvements

• AI Agent now logs hostname from which conversations originate to facilitate better analytics.

Apr 26, 2024

You can pin to major and minor release streams in addition to specific and latest versions. See the documentation here.

1.2.6

New Features

• Copy support for messages
• Download support for conversations
• AI Agent now honors additional guidelines. Admins can configure additional guidelines in the AI Agent Configuration page.
• AI Agent can now be optionally powered by an advanced AI model that is better at following guidelines and produces even more accurate responses.
  • Self service for this feature will be coming soon.

Improvements

• Web widget retains conversations when reopened after being minimized.
• More responsive and improved layout on mobile screens and small laptop screens.
• Conversation sharing (via dashboard links) now enabled

Bug Fixes

• Fix for internal errors in cases where feedback or references are empty
• Fix for message send button getting squished in narrower screen widths