Rapid Support

Rapid Support is an AI Agent specialized in technical support for electronics and hardware products. It helps customer success teams and support engineers resolve issues quickly by leveraging your organization's technical documentation, product catalogs, and knowledge base.

Supported Query Types

Rapid Support intelligently classifies and handles the following types of queries:

Product Lookup

Get or summarize a list of products matching your query—whether by technical specifications, attributes, or product type. Ask questions like "Show me all products with 10Gbps throughput" or "List all RF amplifiers in the catalog."

Product Specifications

Verify, understand, or look up technical information about specific products by ID, SKU, or part number. Ask questions like "What are the specs for part number ABC-123?" or "What is the operating temperature range for product XYZ?"

Product Comparison

Understand similarities and differences between two or more products. Ask questions like "Compare product A and product B" or "What's the difference between these three amplifiers?"

Products by Use Case

Find matching products given a specific use case or application. Ask questions like "What products work best for 5G infrastructure?" or "Which components are suitable for automotive applications?"

Products Assembly

Understand how to assemble disparate products together to make up a larger system. Ask questions like "What components do I need to build a complete RF front-end?" or "How do these modules connect together?"

Troubleshooting

Troubleshoot installation, assembly, or usage of products. Ask questions like "My device isn't powering on, what should I check?" or "How do I resolve error code E-101?"

FAQ

Get answers to frequently asked questions about the company, products, or services. Ask questions like "What is your warranty policy?" or "How do I contact support?"

Keyword Search

Search by keywords when your query doesn't fit the other categories or is very short (3 words or less). Simply enter terms like "antenna datasheet" or "power specs."

General Questions

Ask general questions about the company or products that don't fit the other categories.

Use Cases

• Customer Support: Empower support agents to resolve tickets faster with instant access to technical solutions and product information.
• Self-Service Support: Enable customers to find answers to technical questions, compare products, and troubleshoot issues without waiting for support.
• Field Engineering: Provide field teams with quick access to specifications, assembly guides, and troubleshooting steps.
• Partner Enablement: Help distribution and reseller partners quickly find product information and answer technical questions.

How It Works

Rapid Support analyzes the user's question, automatically classifies it into the appropriate query type, searches through your connected technical documentation, product catalogs, and knowledge bases, then synthesizes a comprehensive answer with relevant references. It maintains conversation context to handle follow-up questions and clarifications.