Connect the agent to text.com LiveChat

The text.com option adds a button to the conversation that opens your text.com LiveChat. The user talks to your team in LiveChat, and Rapidflare passes along a summary of what the user already discussed with the AI agent.

What your team receives

Rapidflare sends two session variables to LiveChat with the chat. LiveChat saves them with the chat, so you can find them in your chat archives:

• AI Chat Summary. A short summary of the conversation with the AI agent.
• AI Conversation URL. A link to the full conversation in the Rapidflare dashboard. Opening it needs access to your dashboard.

What we need from you

• Your LiveChat license number. It is the number in your LiveChat widget code, in the line that starts with window.__lc.license =. It is not secret.
• The button label.

Then contact us to set it up.