Connect Atlassian Jira to Rapidflare to sync issues (tickets) from your projects. Your AI agent can then answer questions using your team’s issue-tracking and support context.

Overview

With the Jira integration you can:

• Sync tickets — Pull issues from one or more Jira projects into Rapidflare
• Ingest key fields — Include summary, description, status, assignee, reporter, and other configured fields

Supported Content

Setting Up Jira

Step 1: Add a New Source

1. In your admin dashboard, go to Sources
2. Click Add Custom JSON Source
3. Add JIRA Configuration in JSON format

Step 2: Configure Projects

• Project selection — Configure which Jira projects to fetch issues from in the source configuration under resource key.
• Field selection — Configure which issue fields to ingest from the supported list below

Supported fields

• summary
• description
• project
• issuetype
• status
• created
• updated
• reporter
• assignee
• labels

Step 3: Ingestion

Rapidflare will:

1. Connect to your Jira instance
2. Fetch issues that match your configuration
3. Extract ticket content and metadata
4. Index the content for retrieval by your agent

Content Processing

Issue Content

Issues are processed using only the fields configured in the source. These fields are extracted, normalized, and indexed so your agent can search and reason over them. If no specific fields are configured, all supported fields will be ingested.

Troubleshooting

Tickets Not Appearing

• Confirm the issue belongs to a project that is connected in the integration
• Ensure your Jira account has permission to view the issue

Authentication Issues

• Confirm your API token is valid and not expired
• Check that your Jira account is active and not deactivated